Telegram

Channel Settings - Telegram Integration

What You Need

• Telegram Bot Token (we'll show you how to get it)

• Telegram Escalation Account (optional but recommended)

• Save. Your Telegram Agent is Ready

Enter Telegram Bot Token

Your bot token is a unique identifier that connects your EngageOS agent to Telegram.

Where to paste: The "Telegram Bot Token" field

How to Get Your Telegram Bot Token

Time needed: 2 minutes

1. Open Telegram → Search for @BotFather (official Telegram bot creator)

2. Start the chat → Send /newbot

3. Name your bot → E.g., "Maya_EngageOS"

4. Create username → Must end with "bot" (e.g., @Maya_EngageOS_bot)

5. Copy your token → BotFather sends a token like 123456789:ABCdef...

6. Paste in EngageOS → Go back to Channel Settings and paste in the token field

7. Step 7: Enable Group Access (Optional)

   If you want your agent to work in Telegram groups:

   1. Go back to BotFather chat

   2. Send /mybots

   3. Select your bot

   4. Click Bot Settings → Allow groups → Toggle ON

   5. Click Bot Settings → Group Privacy → Toggle OFF → OFF

   Your agent can now be added to Telegram groups and channels.

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Add Escalation Account Name

When your agent encounters a question it can't answer, it automatically tags this account for human review.

Enter: A Telegram username (e.g., @support_team, @charlie)

How Users Interact with Your Agent

Direct Chat: Users can message your agent directly on Telegram anytime.

Group Chat:

• Add your bot to a Telegram group

• Users must tag the agent (@agentName) to get a response

• Example: "@Maya_EngageOS_bot What's the whitelist process?"

Escalation: Complex queries are automatically tagged to your escalation account (@username).

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Done! Your agent is now live on Telegram. 🚀